The buyer is responsible for freight costs.
UPS
Orders less than 150 lbs will be shipped via UPS. Our
Shopping Cart system will compute UPS charges for orders weighing less than 150 lbs.
For orders weighing over 150 lbs, the shopping system will not complete the
transaction and it will be necessary for you to phone in the order at
1-800-966-3098 or fax
the order to 724-658-8968. Here's an estimate of how long your shipment will be in transit:
COMMERCIAL CARRIER
Chinaware shipped via commercial carrier
will be shipped on skids and stretch-wrapped
to insure safe delivery. All damage must be noted on the bill of lading and claims filed
with the carrier. (See below) Product is insured a flat rate of $90 per cwt. Most orders are shipped
within 48 hours! (We rarely have problems with breakage.)
If the buyer does not specify a
carrier, we will use one of our approved carriers. Depending on both what you order and where we have inventories, we can ship from
one of 4 locations in the USA. Hopefully, the location nearest to you has sufficient stock
to minimize freight costs.
RETURNS OF STOCK PRODUCT
Any returns that are not defective or are not as a
result of our shipping error are subject to a 20% restocking fee.
All returns must sent prepaid to us, and must be marked
with an RMA sticker... Return Material Authorization, which we will send to
you. Accordingly, you need to call us for the RMA within 30 days of the
original shipment. To receive credit, all product must be returned in unused,
resalable condition in the original cartons.
***WE DO NOT ACCEPT RETURNS OF ANY CUSTOM DECORATED PRODUCTS***
FREIGHT CLAIMS
Please inspect
your arriving shipment for any damage.... if there is damage, the freight
company is responsible and you should file a claim with them. Also count the
number of cartons and make sure that it agrees with the bill of lading. If
it doesn't, file a claim with the freight company. Too may times, someone
will just sign anything put in front of their face without verifying it. If
you do this we can't help you. If we say we shipped 20 cartons and you sign
for 20 cartons, please don't call us 3 days later when you count them and
find only 15 cartons. Come on now...
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and, of course, prepayment. Accounts with approved
credit are N30. You can fill out an online credit application by